The key to Machine Learning is the size of the database. On the other hand, Machine Learning is in charge of “teaching” the computer how to make accurate predictions from previously acquired data. The NLP is concerned with the interactions between humans and machines, namely, problems related to understanding human language. It’s necessary to employ areas of Artificial Intelligence, such as Natural Language Processing (NLP) and Machine Learning. The Technologies behind Email Botsīoth chatbots and email bots are directly related to the written language.įor the bots to respond, it’s mandatory for technologies to process this kind of language. Usually, contacts are made by insured people or companies, clients who wish to change personal data or the insurance policy (which requires proof), or report occurrences (car accidents, for example). In the email, the questions involve sending more specific documents and queries. In other words, customers or potential customers ask questions about insurance, such as how to join, the coverage of each plan, etc. They are more general information requests. However, each channel has its specific type of information. In addition to these requests, it receives thousands of emails every month in its mailbox from the most varied subjects. The insurance company receives about 6000 contacts a month through the chatbot and has an efficiency of automatic responses of around 70%. The two great forms of written contact with Tranquilidade are through chat and emails. Chat and Email bots: Differences between Channels That’s how the pilot project came about in partnership with the Portuguese insurance company. Since the chatbot worked so well, on both the website and WhatsApp, they weren’t afraid and were excited to invest in Visor.ai solution once more. The insurer knew that the solution was at an embryonic stage and that it would need improvements. When they heard that we were expanding their solutions, they immediately wanted to be part of this new stage. Tranquilidade is one of Visor.ai’s largest customers. It came to the public at the beginning of 2020 and, like chatbots, uses Artificial Intelligence. However, it’s present in the mailbox of your Customer Service. It’s another option of automation interactions between companies and customers. Email bots are Visor.ai’s new product solution.
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